WaitingListOpen ("we", "our", or "us") is operated by EA Services Group LLC. This Privacy Policy explains how we collect, use, and protect your information when you use our waitlist management platform.
1. Information We Collect
Personal information: First name, last name, and phone number provided when joining a restaurant waitlist.
Usage data: Visit history and waitlist activity associated with your phone number.
Business data: Restaurant name, employee accounts, and operational data for our business customers.
2. How We Use Your Information
To send you SMS and voice call notifications when your table is ready.
To recognize returning guests and speed up the check-in process.
To provide restaurant operators with analytics about their waitlist operations.
To improve our platform and customer experience.
3. SMS Communications
By providing your phone number at a restaurant using WaitingListOpen, you consent to receive a one-time SMS notification and voice call when your table is ready. You may reply STOP at any time to opt out of future messages. Message and data rates may apply.
4. Data Sharing
We do not sell your personal information. We share data only with:
Twilio: Our SMS and voice communication provider.
Supabase: Our database infrastructure provider.
Law enforcement when required by law.
5. Data Retention
We retain customer data for as long as the restaurant maintains an active account with us. You may request deletion of your data by contacting us.
6. Your Rights
You have the right to access, correct, or delete your personal information. Contact us at easervicesg@gmail.com.